Refund policy
At Spa Watches, we strive to provide high-quality service and stand behind our products. Most customer concerns are resolved quickly when customers reach out to us directly. If anything is wrong with your order, please contact our support team so we can make it right.
1. Contact Us First
Before contacting any bank, card issuer, payment processor, or filing a chargeback, you must complete the dispute form at:
Submitting this form starts our internal dispute resolution process. We typically resolve issues in >95% of cases when the form is submitted correctly.
Initiating a chargeback or payment dispute without first submitting the form and contacting support is a breach of contract and may result in denial of refunds and submission of evidence to the issuer and payment networks.
2. Eligibility for Refunds
After contacting support, refunds may be issued under the following conditions:
- Return authorization is approved by Spa Watches;
- The item is returned, received, and inspected;
- The return shipment complies with the instructions provided by support.
3. Fulfillment Timing
Delivery timelines may vary depending on the destination and the carrier. Delays caused by customs, inspections, routing, or carriers are not automatic grounds for a refund, though our support team will always work with you to track down your order.
4. Refund Method
Approved refunds will be issued to the original payment method, or as store credit at Spa Watches' discretion where permitted by law. Shipping and handling fees may be non-refundable.
5. Contact
Email: support@spawatchesofficial.com
Last Updated: June 27, 2026